Is it OK to tell people to harden up?

Commentary on social media, news articles and forums is always problematic. You’ve got people who are invested in loving or hating the content delivery agent. Topics of all kinds get people more than a little hot under the collar. And of course you’ve got trolls, personal bias and the odd drunkard to contend with. But increasingly, there is one phrase that is spilling into conversations online that is problematic. And it

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